Practice Guidelines

Even though there are a lot of strains on the relationship between providers and patients these days, the core of any professional relationship is trust and mutual consideration. What we promise you is honesty, transparency and compassion.

• If you are a new patient , your medical history has changed or your insurance has changed, It's very helpful to us if you pre-register on line.
• If you have an HMO plan, it is your responsibility to get a referral to our practice from your PCP. It really slows up the flow of the office if patients don't have their referrals especially if the patient or we have to contact the PCP's office.
• If you do not have a referral, you will be expected to pay for the office visit and we will reimburse you if we are paid by the insurer.
• The fees for our services are contracted through your insurance company and are pre-determined. If we accept your plan, we think the compensation for our services is reasonable. Realize that what we charge and what we receive are two very different numbers.
• Co-payments are expected at the time of service.
• If you ask for a service not covered by your insurance, we will quote you a price and payment is expected at the time of service.
• Minors (17 years and younger) must be accompanied by an adult or guardian. In families that we know well, we have a consent to treat form which we ask guardians to sign.
• We do our best to run on time but as you might imagine there are multiple reasons that we may be running behind on a given day. I think the easiest explanation is that some problems are more complex than others and some patients are more complex than others. We also have a lot of demands placed on us from referring physicians, phone messages, and occasionally an employee is sick or on vacation.
• Oral medications will not be refilled if you have missed your follow-up appointment.
• Topical medications will be refilled at our discretion up to one year from your last visit.
• Approved refills are completed within 1 business day and are not performed outside of regular business hours.
• There is a charge for copying and mailing your medical records.